Whether you have a question about your account, need technical help, or want to explore a partnership — here's exactly how to reach us and what to expect.
⚡
Fastest answer
WhatsApp during business hours — most questions get answered within minutes, not hours.
🎫
Already a merchant?
Account, payout, or transaction-specific issues are resolved faster from your dashboard support ticket — we can verify your account instantly there.
Pick a topic so we can route your message to the right person the first time — no back-and-forth needed.
What to expect after you reach out
💬 WhatsApp (business hours)
Usually within minutes
🎫 Dashboard support ticket
Within 24 hours
📧 Email / contact form
Within 24 hours
🤝 Partnership / dev enquiries
1–2 business days
⚖️ Formal dispute resolution
5 business days
Before You Reach Out
Common questions
Is WhatsApp an official support channel, or just informal?▾
Yes — WhatsApp is a fully official support channel during business hours (Mon–Sat, 8am–8pm EAT). Outside those hours, messages are queued and answered the next business day. For anything involving account verification or fund movement, we may still ask you to confirm details through your registered dashboard email for security.
Does Payzaapi hold or control my funds?▾
No. As stated in our Terms of Service, Payzaapi does not hold, store, or transmit user funds at any point. All funds are held and settled directly by our licensed payment partners, Korapay and Tuma. The wallet balance you see in your dashboard is a record of transactions confirmed by those partners, not funds held by us.
I have a dispute with a customer — will Payzaapi resolve it for me?▾
Payzaapi operates as a technology platform and is not a party to the transaction between you and your customer. Refunds and dispute resolution between you and your customers are your responsibility as the merchant. If your dispute is with Payzaapi itself (e.g. a platform fee or withdrawal issue), contact support first — we aim to resolve it informally within 5 business days before any formal proceedings.
Why should I contact support through the dashboard instead of email or WhatsApp?▾
For anything tied to your specific account — a withdrawal, a transaction, a KYC status — a dashboard ticket lets our team verify your identity and account instantly, which is usually faster than email or WhatsApp where we still need to ask you to confirm who you are. Use email or WhatsApp for general questions that aren't account-specific.
Can I request custom development work outside of the Payzaapi platform?▾
Yes. Beyond the core platform, we take on client projects — websites, e-commerce platforms, web applications, API integrations, and UI/UX work. Select "Custom Development Request" in the form above, or reach out directly on WhatsApp, and we'll follow up to scope it.
Ready to run your business like a pro?
Join the merchants who trust Payzaapi to manage their store, payments, and growth every single day.